Customer Help
Common purchase queries answered
Orders and Shipping
Ordering your portable tool chest is simple! Browse our collection, select your preferred model, and click “Add to Cart.” When you’re ready, proceed to checkout where you can review your order and enter shipping details. We’ll guide you through each step of the secure payment process. After completing your purchase, you’ll receive an order confirmation email with all the details.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay to make purchasing your portable tool chest convenient and secure. All payments are processed through our encrypted payment gateway to ensure your financial information remains protected. If you encounter any issues during checkout, our customer service team is ready to assist.
Yes, but please act quickly! Order modifications or cancellations can be processed if requested within 12 hours of placing your order. Simply contact our customer service team with your order number. Once your portable tool chest enters the shipping process, we cannot cancel the order, but our hassle-free return policy will still apply after delivery.
Standard international shipping for your portable tool chest typically takes 7-15 business days, depending on your location. Delivery times may vary based on customs processing and local postal services. We offer express shipping options at checkout if you need your tool storage solution faster. You’ll receive tracking information via email once your order ships.
Tracking your portable tool chest is easy! Once your order ships, we’ll send a confirmation email containing your tracking number and a direct link to monitor your package’s journey. You can also view tracking information by logging into your account on our website and navigating to “Order History.” If you notice any unusual delays, our support team is ready to investigate.
We’re sorry to hear that! If your portable tool chest arrives with any damage, please take clear photos of both the packaging and the damaged product within 48 hours of delivery. Contact our support team with these images and your order number. We’ll promptly arrange a replacement or refund. We thoroughly inspect all products before shipping, but we’re committed to making things right if issues occur.
To keep your portable tool chest in optimal condition, regularly clean the exterior with a damp cloth and mild soap, avoiding harsh chemicals. Lubricate drawer slides and hinges periodically with silicone spray. Store in a dry area to prevent rust. Avoid overloading drawers beyond their capacity. With proper care, your tool chest will provide reliable organization and protection for your tools for years to come.
Your portable tool chest comes complete with all necessary components for immediate use. Each unit includes pre-installed drawer slides, a secure locking mechanism with keys, and rubber drawer liners to protect your tools. We provide clear assembly instructions if minor setup is required. Everything is carefully packaged to ensure safe arrival, so you can organize your tools right away without purchasing additional accessories.
If you want to customize
Wholesale and Customization
Our MOQ for portable tool chest orders varies depending on the specific product line and customization requirements. We accommodate businesses of various sizes and have flexible quantity thresholds to meet different market needs. Our wholesale team works closely with each client to determine appropriate order volumes based on your business model and target market. Contact our wholesale department for product-specific MOQ information.
We offer tiered pricing for our portable tool chest products, with rates becoming increasingly competitive as order quantities increase. Our wholesale pricing structure rewards volume while ensuring quality remains consistent. Each business partner receives a customized quote based on order size, product selection, and potential for ongoing partnership. Contact our B2B sales team for a detailed pricing structure tailored to your business requirements.
Our wholesale catalog includes a comprehensive range of portable tool chest options suitable for various industries and applications. From compact units ideal for retail to heavy-duty professional-grade models, we offer diverse solutions to meet your customer demands. Our product selection includes different configurations, materials, and functionality levels to accommodate various market segments. Contact us to request our complete wholesale catalog with detailed product information.
Yes, we provide comprehensive OEM/ODM services for portable tool chest manufacturing. Our experienced design and engineering team can develop custom solutions based on your specifications or collaborate to enhance existing designs. We handle everything from concept development to production, ensuring your unique requirements are met with precision and quality. Contact our OEM/ODM department to discuss your project needs and explore partnership opportunities.
We offer extensive private labeling solutions for our portable tool chest products. Options include custom logo application, brand color schemes, personalized packaging, and product documentation. Our branding capabilities encompass various techniques such as embossing, silk-screening, laser engraving, and more, depending on the material and design of your selected products. Contact our customization team to discuss how we can help establish your unique brand identity.
Absolutely! We provide custom packaging solutions for wholesale portable tool chest orders to enhance your brand presence. Options include branded boxes, custom inserts, specialized protective packaging, retail-ready displays, and personalized user manuals. Our packaging team ensures your products arrive at their destination safely while maximizing brand visibility and customer experience. Contact us to explore packaging options that align with your brand strategy and budget.
Lead times for wholesale portable tool chest orders vary based on several factors including order volume, customization requirements, and current production capacity. Standard wholesale orders typically process more quickly than fully customized products. We pride ourselves on efficient production while maintaining quality standards. For the most accurate timeline estimate for your specific order, please contact our wholesale department who can provide current production schedules.
Becoming an authorized distributor for our portable tool chest products involves a straightforward partnership process. We evaluate potential distributors based on market presence, business stability, industry experience, and growth potential. Our distributor program includes competitive pricing, marketing support, product training, and territory protection where applicable. To begin the application process, contact our distribution partnership team who will guide you through the qualification steps and requirements.